Problem Resolution: The Grievance Process

This notice is distributed at the time of admission to every patient and accompanying family members. It is posted on every patient unit.

Inpatients, family members or visitors who have suggestions or concerns about the patient’s care at Carrier Clinic, or any other issues, are encouraged to discuss their concerns with their attending psychiatrist and treatment team. In the event that problems remain unresolved after consulting with the treatment team, the patient would be referred to the Unit Director. The patient, family member or visitor may also submit the complaint in writing to the office of the Patient Representative or by telephone at extension 1308.

Inpatients residing on closed units without grounds privileges who wish to access the Patient Representative for purposes of conveying a suggestion or concern are to approach their Unit Secretary and request that the Patient Representative or his/her designee see them within 24 hours, excluding weekends and holidays. A verbal or written response will be provided to the patient or family member within seven (7) business days unless the patient or family member has indicated he/she does not wish to have a response.

If the patient or family member are dissatisfied with the decision reached by the treatment team or Patient Representative, the decision may be appealed to the CEO. The CEO/designee will review the initial written report and recommendation, the Patient Representative’s decision, as well as the complainant’s written response to the same, arrange interviews as appropriate and will respond to the complainant within five (5) business days.

If the complainant wishes to further pursue his/her complaint or concern, he/she is to contact the following:

New Jersey Department of Health Complaint Hotline: 1-800-792-9770
New Jersey Protection and Advocacy: 1-800-922-7233

PUBLIC NOTIFICATION ON NON-DISCRIMINATION POLICY

It is the policy of CARRIER CLINIC of Belle Mead, NJ 08502 not to discriminate on the basis of race, creed, national origin, age, handicapping condition or sex in its mental health programs, activities, and employment policies, as required by law.